Managed Services Vs Outsourcing: Top 5 Factors IT Leaders Consider

Have you ever thought of difference between Managed Services and Outsourcing? Watch this video to know the difference between a Managed IT Service Provider and Traditional IT Service Provider.

How to decide on outsourcing to a managed service provider (MSP)? Outsourcing IT is one of the key decisions that decision makers face. They consider 5 important factors for outsourcing IT. Watch this video to know those 5 factors.

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We are a Managed IT Service Provider in Manchester, helping businesses through digital transformation. We have done extensive analysis & provided IT Services for well known businesses like Legal Zoom UK, Arqiva and Manchester Airport Group. We have also collaborated with global consulting firms like Gartner, TCS, CGI Inc, Eden McCallum in providing advice on Digital strategies to leaders in IT.

We have got a passionate team with Software Development, Testing and IT Operation skills. The team has experience of providing agile IT services (Web Application Development, Mobile Application Development, Web Scraping, Data Analytics) to businesses in 5 different countries for more than 10 years.

► Here’s who we help:

CEO, CIO, CTO, CISO, IT Director, Entrepreneur –

Your challenges are to bridge the IT skills gap, balance strategic IT Investments, streamline technologies & integrate systems with least pain and limited training. We provide you ACCESS TO HIGH VALUE TALENTS & SKILLS from cost efficient offshore location who solve these problems.

OUR INNOVATIVE SOLUTION PERSONALIZES YOUR CUSTOMER INTERACTIONS to improve customer experience, improve net promoter score, enable self service, reduce time to close tickets, increase first call resolution & reduce call handling time. This results in cost efficiency for departments like contact centers that rely on IT.

Our WEB SCRAPING & DATA ANALYTICS provide you customer behavioral insights & empower your decisions.

Director of Customer Service, Head of Contact Center, Manager of Customer Success, Head of Operations –

We provide you APPLICATIONS, REPORTS & DASHBOARDs that are easy for the agents to use, improve NPS, ensure agents have right tools & 360 degree view of customers to exceed customer expectations, integrates with other systems & delivers value, reduce amount of time to close tickets, increase first call resolution, reduce call handling time, make your processes lean etc.,

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